Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you via email if there is a significant delay.
Shipping Time & Delivery
We offer worldwide shipping. Estimated delivery times:
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United States / Canada: 7–12 business days
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Europe: 6–10 business days
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United Kingdom: 6–10 business days
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Australia / New Zealand: 8–14 business days
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Other countries: 10–18 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
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Free Standard Shipping on all orders
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Optional faster shipping methods may be available at checkout (if applicable)
Order Tracking
Once your order has been shipped, you will receive a tracking number via email within 2–5 days.
You can track your order directly on our website or via the carrier’s tracking page.
Shipping Delays
Shipping times may be affected by factors beyond our control, including:
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Customs inspections
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Weather conditions
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Carrier delays
We appreciate your patience in such situations.
Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address is correct.
If the address is incorrect, please contact us within 12 hours of placing your order.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided.
If your tracking shows delivered but you have not received your package, please contact the carrier directly.
Customs, Duties & Taxes
International orders may be subject to customs duties and taxes.
These charges are the responsibility of the customer.
Contact Information
If you have any questions about your order, please contact us at:
📧 venturex.help.clients@gmail.com